I am being Charged by Orange for connecting to my WLAN.......
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web
Add date:
04/12/2008
Publishing date:
04/12/2008
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That's not right................ is it?
hell no... unless it was some orange type wlan... in your house...
they wouldnt know...
That's what I thought, However I can't seem to get any sense out of the techy/sales/customer support guys. http://hongblog.net
They keep saying things like "Of course we charge, you are using GPRS" etc. When i explain to them that I am NOT using GPRS OR Orange internet, they freeze and don't seem to understand what I mean.
I even gave an example of buying a Sony Laptop, using it on my WLAN and then getting sent a bill by Sony. They still wouldn't have it.
I suggested that my Orange branded phone was set up to connect using GPRS even though my own WLAN was selected.
I then just walked into a world of "Speak to Nokia, we don't support the wi-fi function"
I'm not a techno retard but this attitude baffles me.
My indicator that all was not well was when I got charged for 13Mb of data. On my previous phones (N70 & N73) I used to rack up about 2MB a month. Both of thoe phones, as you know, don't support Wi-Fi and the only difference in my phone useage is sitting at home playing with the novelty that is, using your N95 as another node on your WLAN.
I'm at a loss as to what to say to these people.
Any suggestions or settings that I can look at.
Just as an aside, I have been told by some muppets at Orange that Bluetooth is chargeable!!!!! Go figure ;-)
In settings > Connection > Packet data is your packet data connection set to when needed or when available?
if its set to when available your phone will allways be connected to 3g.
if its set to when needed it will ask you when you use an app that requires 3g.
my 3 phone was set to when available when i got it. eats the battery and racks up kb's of data slowly
Thanks for that Vin, :thumbs: It's not the problem though :(
Any other suggestions anyone?
I just want to make sure that it's not something stupid before I start on Orange again.
np i try hehe
have you been using the maps application and dowloading map data?
sending emails with attachments?
er i'm stuck now :/
Go into your browser's options and check which connection it's set to use.
Ofcourse its not Right... what nonesense!
You will just have to find a better way to explain to those ignorant fools... but whats puzzling is that you say you are using wi-fi... if that is true then how would orange ever find out? unless you are using gprs/edge??
give a rude sign to Orange.. what crappy customer service..
- who is your ISP ?
- assuming you have a Wifi router @ home .. when you connect to it you should see a little [ ] symbol if its an open connection (not recommended) or n[ ] the n is supposed to be a padlock - a secured wlan connection.
- your web browser should be set to this access point (best define it) or "always ask" .. just in case.
Hope you get it sorted ..
Cheers!
if you are using your private wifi at home then how the hell would orange know?? something cant be right here are you totally sure it is using wlan?
when you connect to your wlan... what are you connecting with and do you see the WLAN icon come on in the right corner... or the 3G/3.5G icon fire up in the left???
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